We set up a time to come to your home and meet with you, discuss your needs and assess the cleaning requirements of your home. The first visit and estimate are free of charge. We will then give you two prices: a price for the initial “deep cleaning” and one for the cost of the regularly scheduled cleanings that will follow.
Cleaning supplies are purchased by our customers, and we are happy to provide recommendations on various products. Spotless Cleaning does provide vacuums, mops and rags.
Weekly and Bi-weekly Custom Policy
Once weekly or bi-weekly cleaning dates are established, we encourage our customers not to cancel a scheduled cleaning (see Cancellation Policy). However, if this cannot be avoided, customers are allowed one cancelled consecutive cleaning. In the case of more than one cancellation, customers will be charged $70.00 per hour in order to return the home to our cleaning standards. Note: Clients who are having work done on their home (e.g. renovations, painting, etc.) will be charged extra for the home to be brought back up to its usual state of cleanliness.
Cancellation and Rescheduling Policy
Cancellations or changes need to be done at least 1 business day in advance by contacting us at 617-438-3526 or firstname.lastname@example.org. We do not work on Saturdays, so all Monday cancellations or rescheduling should be done by Friday morning. Otherwise, clients will be charged the full price of the missed cleaning.
Broken or Misplaced Items
In the rare occurrence that an item from the home becomes misplaced, lost or damaged, please contact Lucimar Paizante immediately at 617-438-3526, and she will follow up with your cleaning team to either locate the item in the event that it was moved or determine if it was damaged or lost. Any items that are accidentally damaged by the team during cleaning will be left out for the client with an explanatory note and Lucimar Paizante will follow up with the client as soon as possible to discuss appropriate reparations. Clients are advised to contact Lucimar with any concern about lost or damaged items.
Spotless Cleaning by Lucy observes the following holidays: Christmas Day, New Year’s Day and Thanksgiving Day. If a regularly scheduled cleaning should fall on one of these days, Lucimar Paizante will contact the customer prior to the holiday to discuss arrangments.
Spotless Cleaning by Lucy is full bonded and insured.
We will reward our clients with a $25.00 credit toward their next cleaning for any client referral should they become regular clients of Spotless Cleaning. Please be sure that customers whom you refer to us notify us of the referral so you may take advantage of the credit.
99% of our clients trust us with their house key and alarm number for their home. If for any reason a customer is not feel comfortable with this arrangement, we respect this decision. In this case, the customer needs to ensure that our team has timely access to the home during the scheduled cleaning time. If our cleaning team is not able to get in during the set time, unfortunately, Spotless Cleaning must charge the customer for the full scheduled cleaning. Customers who do trust us with their house keys can be certain that their keys are securely protected.
For our regular clients, the same Spotless Cleaning Crew is assigned to clean the home at every visit. However, it could occasionally happen that we must send a different crew to the home. Should customer have any specific requests regarding their cleaning crew, please email Lucimar Paizante at email@example.com.
We encourage feedback from our customers. Please let us know how we are doing and how we can better serve you! We thank you for the opportunity to take care of your home and keep it looking its best.